Pay My Bill

Important Changes to Online Bill Pay Coming 10/1/25

Our online bill pay system will be changing as of 10/1/25.  The new Matrix Payment Portal will give you better access to view your statement and pay your bill.   

To enroll, please contact the business office at (580) 634-4710 or by email at office.oakridge@elmbrookhomes.com. We will then send you a link to set up your new payment system access.  If you prefer to have the facility assist you, we can do that as well.

The same security and benefits listed below will continue, but with added access to your statements with a history of those statements and payments as well.

FAQs

Why should I pay my bill online versus paying by check via the mail?

NO FEES OR COST:  There is no fee for making a payment online.  In fact, you save the time and cost of mailing by using this online service.

SECURITY: Online bill pay is ten times safer than mailing checks.* According to research, 90% of identity theft does NOT occur through the Internet.** Identity thieves still use the tried and true methods of stealing mail or discarded trash. For additional security, online bill pay requires 128-bit encryption and personalized log-in verification.

EASE: Our online bill pay is simple to understand and fast to complete.

TIME: Pay your bill in a few minutes with instant reassurance and confirmation that “it went through”.

ENVIRONMENTALLY FRIENDLY: Less paper.

*Research gathered by the Aite Group.
**Research gathered by Javelin Strategy & Research.

Who can I call with questions about my account balance? Charges on my bill? Making arrangements for payment? Change in my account information?

Contact the facility business office at (580) 634-4710 or by email at office.oakridge@elmbrookhomes.com.

Is this website safe for credit card transactions?

Yes, it is.  We incorporate:

• Secure Socket Layer (SSL) certificate
• Encrypted data behind a secure firewall
• Payment Card Industry (PCI) compliance
• Secure merchant account gateway
• Tier 4 data center

What are my payment options?

Online payment can be made by credit/debit card or ACH.